OnGres Customer Story

OnGres cuts customer onboarding times from weeks to days with Tehama.

Cities

20+

Employees

Tehama Workrooms

Problem

Previously, OnGres, a PostgreSQL consultancy business, was creating ad-hoc environments in order to allow their teams to access customer environments. The main challenge was that onboarding new customers could take weeks or even months before Virtual Private Networks (VPNs) and other security mechanisms were established and approved by customer IT teams.

Additionally, they were unable to meet some of their customer’s compliance requirements because they lacked the proper auditing mechanisms. Combined, these challenges made it difficult for OnGres to sell their service and drove up costs for their customers.

Solution

OnGres leveraged Tehama's virtual workspaces on Amazon Web Services (AWS) to deliver their PostgreSQL Professional Services solution to their customers. With the use of Amazon Workspaces, Tehama is able to introduce a "clean workroom" concept with virtual workspaces. To achieve this, Tehama creates a lock between corporate networks and the workspaces, with a secure network communication channel. Tehama's thorough onboarding process with technical presentations and demos enabled OnGres to roll out Tehama to their first round of customers quickly, and without impacting their day-to-day interactions.

Results

1. Rapid onboarding and time to value

Since implementing Tehama, OnGres is able to connect to customer environments in an easy and timely way. They no longer rely on customer-specific documentation to access each individual environment. Because of this, they spend significantly less time establishing secure connections with their customers. Previously, creating a new connection and onboarding customers would take 3-4 weeks. Now, OnGres has cut this process down to a matter of days.

2. Built-in security and forensic auditing capabilities

For OnGres, security and auditing were their biggest concerns, and Tehama's strong auditing capabilities have been able to exceed their expectations and have helped significantly increase their customers' satisfaction. With screen recording capabilities, customers can now request videos of what the OnGres team does through Tehama on their services, helping them troubleshoot production incidents.

3. Freedom from hardware dependencies

Tehama virtual desktops on AWS can be configured to be instantly available, a necessary requirement to ensure that OnGres meets their SLA commitments and minimizing the start-up time typical of a full OS stack. As typical client relationships may span several years, and multiple hardware revisions, the AWS Workspaces offer removal from hardware dependencies allowing the OnGres consultants the freedom to retain the valued virtual work environments and change the underlying hardware resources as needed.

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