Take Your Call Center Virtual with the Tehama Carrier for Work™

Optimize costs, onboard virtual staff quickly, and ensure business continuity

Call centers have zero margin for error when it comes to business disruptions.

Previously agreed-upon service and compliance standards must always be met – even as call centers confront the new era of hybrid work.

Brick-and-mortar call centers require significant CapEx, along with ongoing commercial real estate and utilities costs. They don’t have a lot of flexibility when it comes to scaling up or down to meet significant peaks and valleys in demand. And they can quickly become an expensive liability if all staff are required to work from home due to a public emergency.

The Tehama Carrier for Work™ provides all the components needed to secure the cloud-based call center. From dedicated encrypted network channels to storage and end-user compute infrastructure to providing the capabilities needed to access and run applications such as softphones, database connectors, and screen capture/call recording software — Tehama removes the complexity of integrating and managing your own virtual desktop infrastructure (VDI), Desktop as a Service (DaaS) or standalone access/security management tools.

Business Outcomes

Create positive employee and customer experiences with the Tehama Carrier for Work™.
Deploy secure and compliant call center environments
Designed for security and compliance, the Tehama Carrier for Work features built-in firewalls, automated encryption, network isolation, secure perimeters, multi-factor authentication, and least privilege permissions, along with FIPS, GDPR and SOC 2 Type II controls to eliminate the risk of data theft and prevent call center staff from leaking sensitive customer information. Additionally, every Tehama session is logged and recorded, so auditors and risk managers can ensure all compliance requirements are met.
Access global talent, regardless of location
Tehama provides secure and compliant access to multilingual, multicultural talent anywhere with a browser and an internet connection. High availability across multiple regions eliminates service availability and redundancy issues. Call center staff can now be hired anywhere in the world.
Onboard staff in minutes, from anywhere
The speed, agility and convenience of the Tehama Carrier for Work™ allows call center agents, team leaders, and managers in multiple regions to connect to a secure virtual desktop and start running call center applications using their own device in just a few minutes.
Optimize real estate costs
With Tehama, call centers can scale up or down quickly to align with demand – all without making additional investments in CapEx or professional services. Additionally, they can eliminate or dramatically reduce the need for expensive tracts of commercial office space and related expenses.
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    “Brick-and-mortar call centers also require significant CapEx, along with ongoing commercial real estate and utilities costs. They aren’t super flexible when it comes to scaling up or down.”

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