Take Your Call Center Virtual with a Modern and Secure Desktop as a Service (DaaS) Solution
Call and contact centers live in real time, and have zero margin for error when it comes to business disruptions.
Previously agreed-upon service and compliance standards must always be met – even while call centers confront a new era of expanded remote work, broken equipment supply chains, and physically distanced workplaces.
Brick-and-mortar call centers also require significant CapEx, along with ongoing commercial real estate and utilities costs. They aren’t super flexible when it comes to scaling up or down to meet significant peaks and valleys in demand. And they can quickly become an expensive liability if all staff are forced to work from home due to a public emergency.
Tehama provides all the components for a secure cloud-based call center, including dedicated encrypted network channels, storage and end-user compute infrastructure, and the ability to access and run applications such as softphones, database connectors, and screen capture/call recording software — without the complexity of integrating and managing your own virtual desktop infrastructure (VDI), Desktop as a Service (DaaS) or standalone access/security management tools.