Pythian is a global IT product and services company designed to help businesses adopt disruptive technology that will advance innovation and increase agility. From consulting, implementation, and managed services, Pythian helps organizations realize value from their data assets, accelerate software delivery, and leverage more reliable database systems. With over 20 years of experience, and 11,800 systems currently managed, Pythian’s technology-enabled experts can efficiently solve problems and implement solutions faster, with better results.
Previously, Pythian connected to customer systems through their own Virtual Private Network (VPN), but with 400 consultants in 150 cities spanning 35 countries, they needed a system that would provide the performance and security that could meet each customer’s unique requirements. Their previous system only had three gateway locations for network connectivity, meaning consultants would have to connect to the designated gateway, and connect to their client’s location from there. This repetitive process led to increased latency. Additionally, Pythian’s management team was unable to review past interactions between clients and consultants, making it nearly impossible to track improvements and the efficiency of these interactions.
When evaluating potential solutions, the Pythian team had two requirements: improved responsiveness and recording capabilities. They ultimately decided on Tehama’s virtual workspace as it allows their consultants to establish connections closer to their clients’ sites. Tehama’s holistic and easy-to-integrate platform offers a click-through interface that allows organizations to easily deploy Amazon Workspaces, a managed cloud desktop service on Amazon Web Services (AWS), extending their on-premises security to their remote access gateways. Within minutes, organizations can deploy a new virtual workspace with secure network communication channels between the corporate network and client machines. Prior to deploying the solution, Pythian worked with Tehama to determine the features that needed to be implemented and exploring options as to how it would be used across the company. They started their interaction at the beginning of 2017 and began testing out certain features with a select group of clients later that year. Pythian used the feedback from both their clients and consultants to develop training materials specific to their use case, making it easier to onboard new consultants on how to use the new solution. Tehama was involved through every step of the way, even helping Pythian onboard their new clients and walk them through the installation of the gateway agents they were required to run. This has given Pythian’s clients the ability to understand how the agent works and control what level of access Pythian has to their environment.
While Tehama has been deployed across all Pythian’s departments, the managed services team, focused on client interactions, has seen the biggest impact. Tehama greatly improved Pythian’s connection and response times by bringing more gateways closer to both the consultants and their clients. The accessibility of gateways means consultants can help clients faster, allowing for more time to help expand their client base. Tehama allowed Pythian to expand on their “clean room” model, which enables them to login to customer environments, with a single room dedicated to each customer. The rooms are locked down, with the firewall controls being controlled by the client. This provides an extra level of security, while making it easier for consultants to securely transfer files in and out of the client’s system.
Per the request of their consultants, Pythian will continue to work with Tehama to expand the use of the Tehama feature set.